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Letters

Help & frequently asked questions

How it works

  1. Tap New Letter and choose a template: a complaint about a product or a service, a refund request, a cancellation, a request for information, a letter to your landlord, a delivery problem or a formal petition.
  2. Fill in the form: who you are, who it goes to, what happened and what you ask for. Switch to Preview to see the letter; anything still missing is highlighted.
  3. Tap Create PDF and share it: print it, email it or save it to Files. The ··· button has Edit Text if you want to change the wording yourself, and Copy Text.

Questions

Is this legal advice?

No. The templates contain only your own statements and requests. The app never cites laws, rights or legal deadlines, and it does not check whether a request, a date or a recipient is right for your situation. If your case needs that, ask a consumer advice service or a lawyer.

Does the app send the letter?

No. It makes a PDF; you decide where it goes. Nothing is sent by the app.

Which languages and layouts?

Every template exists in twelve languages, each in that language's usual letter layout (for example the German DIN 5008 blocks or the Turkish dilekçe). The letter language follows your iPhone's language; change it for one letter under Letter language in the form. Paper is A4, or US Letter in the US, Canada and a few other countries.

What is free, and what is Pro?

Free: all templates, the form, the preview, editing, copying, PDF export and two saved letters. Letters Pro is a one-time in-app purchase, not a subscription: unlimited letters, your drawn signature on the PDF, a letterhead with an optional logo, your own templates, and, on devices with Apple Intelligence, rewrite suggestions that you review before using.

Are the rewrite suggestions safe to use as they are?

Read them first. They are made by the language model on your device and marked as automatic; they replace your text only when you tap Use. The model is told not to add facts, laws or deadlines, but it can still be wrong.

I paid but it is still locked

Open Settings (the gear) and tap Restore Purchase, signed in with the Apple Account you bought with.

Can I get a refund?

Refunds are handled by Apple: reportaproblem.apple.com.

What data is collected?

None. Letters, templates, letterhead, logo and signature are files on your iPhone; Settings › Delete All Letters and Templates removes them. See the Privacy Policy.

Still stuck?

Email hayriodabas@gmail.com.

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